ORDERING

How the hell do I place an order???!

What payment methods do you accept?

What currency do you use?

Do you have to ‘join the gang’ before ordering?

Is it safe to buy online?

Do I have to order online?

Why has my payment been refused?

When will my card be charged?

Why haven’t I received a confirmation email?

Can I change my order?

Can I cancel my order?

Do you wholesale?

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DELIVERY

What is your delivery policy?

How much does it cost?

How long does it take?

What if I am not at home when my parcel is delivered?

Is it possible to leave the parcel hidden or with a neighbour?

Can someone else sign for my delivery?

Is it possible to collect my order in person?

Do you ship internationallly?

Will I have to pay import charges?

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RETURNS

How do I return/exchange an item?

Have you received my item?

When will I receive my exchange?

Do I have to pay the return postage costs?

When will I receive my refund?

Do I have to pay additional shipping costs for exchanged item/s?

Why have you not refunded the shipping charge?

I have received a faulty/incorrect item!

Part of my order is missing!

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GENERAL

How can I contact girlgang?

Size guide

How do I ‘join the gang’?

How do I create a wishllist?

My discount code is not working!

The item I’d like is out of stock/has gone from the website!

Do you have a shop?

Do you offer work placements at girlgang?

Are your products made in a sweatshop/by children, hmmm???

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