Have you received my item?
Unfortunately we can’t confirm receipt of your returns. We do recommend that you use a delivery service with a tracking system such as Royal Mail Recorded Delivery, so that you can be sure it has arrived with us.
We aim to process refunds and exchanges within 3 working days of receiving the return. We will either email you with confirmation of your refund, or send your exchange to you.
If you have not heard from us in this time, please get in touch quoting your name, order number and address.